Shipping and returns

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item only).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (6 to 14 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note there is no refunds or credits issued on custom made products

 

Shipping


We can ship to virtually any address in the world. Note that there may be restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note we cannot guarantee shipping times given by transport and courier services (UPS or Fedex etc)

 

We reserve the right to refund, cancel and review any orders because, in our experience, the shipping you have chosen is not suitable for your item or shipping destination. There are some destinations where shipping via the method you have chosen is not guaranteed for a safe delivery. In these cases, other shipping options will be offered and payments adjusted.

 

We CANNOT GUARANTEE regular mail shipping to any international destination sent without a tracking number. Once the regular mail item without tracking has left Canada there is no control over the postage organizations in the receiving country. We urge you to choose shipping options with tracking numbers. Please see https://www.canadapost.ca/tools/pg/manual/PGservstds-e.asp for more information. Again, we CANNOT GUARANTEE shipping via regular mail with no tracking number.

These services under Canada Post are NOT tracked:United States Small Packet Air, International Small Packet Surface, International Small Packet Air.   

We have no control over the customs and duty you may experience in some countries, especially when sent via Postal services.

Most in-stock items will ship within 1 - 3 business days after your payment has been received and approved. 2 day, air and Overnight shipping may not ship same day depending on the time the order was placed and received. If you need an item urgently, please contact us at urgent@thefreemasons.ca. Orders received after 1PM MST will not be processed until the following business day.

Awaiting Shipment status: your items are being gathered and/made and will be shipped ASAP.

Please be aware of shipping details on specific items such as rings, which require several weeks for manufacture and ship.

Also custom Aprons and Regalia are products that can take several weeks to be made and ship.

Engraved items normally are shipped in 4 days however can take up to 7 days 

 

Once you have placed your order and proceed to check out the program will calculate your shipping options based on weight and size. 

 

PLEASE NOTE: IF YOU DO NOT PROVIDE AN EMAIL IN YOUR CUSTOMER OR SHIPPING DETAILS, WE ARE NOT ABLE TO SEND YOU UPDATES ON YOUR ORDER.



Please also note that the shipping rates for many items we sell are weight-based.

We are a Canadian Company and all shipments are shipped from Canada