FAQs


#1. How do I place an order?

Shopping with TheFreemasons.ca is made easy with our Shopping Cart feature. With this system, you may put your items in the cart, then proceed to the checkout. After you choose and before you pay, you can put items back on our digital shelves, or pick up others for the cart.


#2. Where does TheFreemasons.ca ship to?

Our Shopping Cart is set up for International orders. We welcome orders from Brethren all over the world.


#3. Can I place a  an order by phone 

Yes


#4. Is my e-mail address important?

Your e-mail address is VERY important. If you enter an incorrect e-mail address, we cannot contact you and this could cause delays in your order. We reserve the right to delay or cancel any order with an invalid e-mail address.


#5. What are my payment options?

We accept Visa, Mastercard, American Express, & Discover Cards through our affiliaction with PayPal and we also accept checks and money orders. We do not accept COD orders. We do not accept cash through the mail. Cheques and money orders (payable to TheFreemasons.ca) must be made out in Canadian dollars and drawn on a Canadian bank.


#6. Is it safe to use my credit card?

Absolutely! You can transmit your order information over the Internet with confidence when shopping at TheFreemasons.ca. This site has security measures in place to protect the loss, misuse and alteration of the information. TheFreemasons.ca orders are processed with a SSL Secure e-commerce server through our affiliation with PayPal. All credit card information is encoded with strong encryption before your order is confirmed.  TheFreemasons.ca DOES NOT KEEP CREDIT CARD NUMBERS ON FILE.


#7. After placing my order, why did I receive an e-mail from you?

When you place an order with TheFreemasons.ca, our system sends out a confirmation mail. This email is used to send your invoice and provide your account login details so that you may check the status of your order(s) at any time.


#8. Why would my card be declined if there are sufficient funds in my account?

In order to protect our customers and ourselves from fraudulent transactions, billing addresses are verified through the issuing banks. If the billing address on your TheFreemasons.ca order differs from the billing address on your bank's records, you could be declined. Please verify that your account information is correct, and then check with your credit card company (or bank) to be sure that they have your most up-to-date information.


#9. Do you offer gift-wrapping?

At this time we do not offer gift wrapping.


#10. How can I contact you?

We are always available via e-mail  info@thefreemasons.ca


#11. Can I send you e-mails with attachments?

No. We do not accept or receive e-mails with attachments. All e-mails with attachments are deleted unread and unopened. If something cannot be sent in any other manner except by attachment, send us an e-mail (with no attachment) explaining why you must send the attachment and we will forward you an address where you can send the mail.


#12. Where are you located?

Canada.


#13. Can I order a printed catalog?

At this time, we do not have a print catalog.


#14. My order seems lost, what can I do?

We use Postal Services and Fed Ex as our main form of delivery. While we use every precaution available, sometimes an order will become lost. We cannot control an order once it leaves our hands, but we do make any and all lost orders right when a service with tracking is chosen. All we ask is that you send us an e-mail at: admin@thefreemasons.ca to let us know of the problem so that we can attempt to determine the problem with delivery.


#15. I don't like what I have ordered. Can I return it?

We want our customers satisfied. If you are not satisfied with your TheFreemasons.ca order, just send an e-mail to:    info@thefreemasons.ca explaining the problem and return your item within 30 days of your order (do not return your item before writing us and getting our OK). We will issue you a credit or exchange the item. Special Order items made correctly to specifications are not refundable. We do not refund shipping and handling charges. Please see our Policy Page for more details concerning returns.


#16. Can you special order something not in your catalog?

Yes, we are happy to try and find things for you that might not be listed in our catalog. Just send us a mail to:     info@thefreemasons.ca .